Why are my Frame.io folders not showing?

Why are my Frame.io folders not showing?

If your Frame.io folders or assets are not appearing, this is usually related to permissions or an incomplete connection setup.

🧠 Why this happens

The Frame.io v4 integration requires:

• Signing in with an Adobe account

• Granting the correct permissions

• Having access to the relevant folders in Frame.io

If any of these steps are missing, Kitchn won’t be able to display your folders.

✅ Quick checklist

Before troubleshooting, confirm:

• You connected the integration named “Frame.io” (v4)

• You signed in with an Adobe account (If you don't have one, you'll need to create one to proceed).

• Your account has access to the expected folders/assets

• You completed all permission steps during setup

🛠 How to fix it

1. Go to Integrations → Frame.io

2. Reconnect the integration

3. When prompted:

   • Sign in (or create) an Adobe account

   • Grant all required permissions

4. Refresh Kitchn

5. Create a new Launch Sheet and check again

🔍 If folders still don’t appear

• Confirm you connected the correct Frame.io (v4) integration

• Check your account permissions in Frame.io

• Ask a teammate/admin to verify access if using a company account

• Try reconnecting again

💡 Workaround

You can enable Local Files to upload assets directly from your device while resolving the issue.

📩 Need help?

If the issue persists, contact support and share:

• Folder name

• Asset name